Shipping & Delivery

1. Delivery Coverage

Biomakes aims to provide delivery services across Bangladesh. Delivery availability may depend on your location and courier service coverage.

2. Order Processing

• Orders are processed after successful confirmation.
• Our team may contact you to verify your order and delivery address.
• Please provide an accurate phone number and complete address.
• Orders placed on holidays may be processed on the next working day.

3. Delivery Charges

Delivery charges depend on your delivery location, product weight and applicable courier fees. The applicable delivery charge will be shown during checkout or confirmed by our support team.

4. Estimated Delivery Time

Delivery time depends on your location, product availability and courier operations. The estimated delivery time will be communicated during order confirmation.

Please note that public holidays, weather conditions and unexpected courier delays may affect delivery.

5. Order Confirmation

Our customer support team may call or message you before dispatch. Please keep your phone available so that your order can be confirmed smoothly.

6. Cash on Delivery

Cash on Delivery (COD) is available where supported. Customers can pay the applicable order amount upon receiving their parcel.

7. Delayed or Damaged Delivery

• If your order is delayed, contact our support team.
• If a parcel arrives damaged or incomplete, please contact us promptly.
• Keep the parcel and product packaging and share photos if necessary.

8. Incorrect Address or Failed Delivery

Please ensure that your delivery address and phone number are correct. Failed delivery due to an incorrect address or unavailable recipient may require additional delivery arrangements or charges.

9. Need Delivery Support?

For order updates, shipping questions or delivery assistance, please contact Biomakes.