Privacy Policy

1. Information We Collect

When you use our website or place an order, we may collect:

• Name and contact information.
• Phone number and email address.
• Billing and delivery address.
• Order details and purchase history.
• Information you provide when contacting customer support.

2. How We Use Your Information

We use collected information to:

• Process and deliver your orders.
• Confirm orders and communicate delivery updates.
• Provide customer service and product assistance.
• Improve our website, products and shopping experience.
• Prevent fraud and protect our business and customers.
• Send promotional messages where permitted and appropriate.

3. Payment Information

Payments may be processed through available payment providers. Payment information is handled according to the relevant provider's security and privacy practices. Biomakes does not intentionally store complete payment card details on its website.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to remember preferences, maintain shopping cart functionality, understand website usage and improve your browsing experience.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

5. Sharing of Information

We do not sell your personal information. We may share necessary information with trusted service providers, such as:

• Courier and delivery partners.
• Payment service providers.
• Website hosting and technical service providers.
• Authorities when required by applicable law.

Information is shared only as necessary for relevant services or legal obligations.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss or disclosure. However, no online system can guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil orders, provide services, maintain business records and meet applicable legal requirements.

8. Your Privacy Rights

You may contact us to request access to, correction of or deletion of your personal information, subject to applicable legal and business record requirements. You may also request to stop receiving promotional communications.

9. Third-Party Links

Our website may contain links to third-party websites or services. Biomakes is not responsible for their privacy practices. Please review their privacy policies before sharing personal information.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable laws. Any updated version will be published on this page.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us.